Terms and Conditions

1. Who we are

Velora is a software platform for planning, running and taking part in events. It is operated by Hidden Talent R&D Private Limited for India operations and Dhaasu LLC for United States operations ("Velora", "we", "us").

By accessing or using Velora you agree to these Terms. If you do not agree, do not use Velora.

2. Our role: we are the platform, not the Organizer

Velora is an intermediary within the meaning of the Information Technology Act, 2000, and a marketplace e-commerce entity within the meaning of the Consumer Protection (E-Commerce) Rules, 2020. We provide the technology, the listing surface and the payment plumbing. We do not provide the event.

In particular, Velora does not and cannot:

• Verify, inspect, supervise, curate or endorse any event, venue, performer, vendor or Organizer
• Guarantee that an event will take place, take place on time, or be as described
• Guarantee the quality, safety, legality, licensing or suitability of any event
• Control an Organizer's pricing, capacity, entry rules, conduct, cancellation policy or refund decisions
• Compel an Organizer to perform, to refund you, or to respond to you

Any description, image, timing, line-up, age limit, seating, entitlement or promise shown on an event is supplied by the Organizer. We publish it as received. We do not independently verify it and we do not warrant it.

3. Organizer identity and how to reach them

Because your contract is with the Organizer, you need to know who they are. The Organizer is identified on every event, together with the cancellation and refund terms they have set for it.

If you need an Organizer's full contact details, ask us at support@velora.events, quoting the event or your booking reference, and we will provide the details we hold for them.

For anything about the event itself, contact the Organizer directly. That includes entry and admission, timings, venue and access, line-up or programme changes, conduct at the event, lost property, complaints about the experience, and all cancellation and refund requests.

If you cannot reach an Organizer, or an Organizer's published contact details are wrong, tell us under section 11 and we will provide the details we hold and take it up with them. That assistance does not make us responsible for the event or for the Organizer's obligations to you.

4. Eligibility and your account

You must be at least 13 to use Velora. If you are under 18 you may use Velora only with the consent of a parent or lawful guardian. Financial transactions, including buying tickets, require you to be at least 18 or to have a parent or guardian transact for you.

You agree to give accurate information, keep it current, and keep your credentials confidential. You are responsible for activity on your account.

5. Payments

Payments on Velora are processed through regulated third-party payment gateways. Velora collects the ticket price through its own payment gateway and bank accounts and remits it to the Organizer under our agreement with them, less fees payable to us. Your card or bank statement may therefore show Velora rather than the Organizer.

Collecting the money does not make us the seller or supplier of the event. The event, and everything promised with it, is supplied by the Organizer. The contract remains between you and the Organizer, and the Organizer's obligations to you do not transfer to us because we handled the payment leg.

The price shown at checkout, and what it does or does not include, is set by the Organizer. Any platform, convenience, gateway or payment-processing fee is identified separately at checkout before you pay.

By transacting you also accept the terms of the payment gateway handling the transaction. We do not store your full card number, CVV, UPI PIN or net-banking credentials.

Cancellations and refunds are governed by our Cancellation and Refund Policy, which forms part of these Terms.

6. Your content and conduct

You keep ownership of what you create or share on Velora. By uploading content you grant Velora a worldwide, royalty-free, sublicensable licence to host, store, reproduce, display, adapt and distribute it for the purpose of operating, securing, promoting and improving the platform. This licence ends when you delete the content or your account, except for copies we must retain by law, copies already shared with others, and anonymised or aggregated data.

You agree not to:

• Post unlawful, threatening, obscene or harmful content
• Harass, bully or impersonate others
• Spread misinformation, spam or promotional abuse
• Use bots or unauthorised automation, or scrape the platform
• Misrepresent your identity, role, affiliation or authority
• List or promote an event you have no right to run, or that is unlawful or unlicensed
• Resell tickets in breach of an Organizer's terms or applicable law
• Violate any applicable law or regulation

Misrepresentation, including false claims of identity, group affiliation or organizational ties, may result in immediate suspension or termination.

We may use automated tools to detect harmful behaviour in non-private contexts. We cooperate with legal authorities on valid request, including by disclosing user data where required by law, subpoena, court order or equivalent process.

7. If you are an Organizer

If you use Velora to run an event, you additionally warrant and agree that:

• You are the seller and supplier of the event and its tickets, and you contract directly with attendees
• You hold every licence, permission, clearance and insurance the event requires, and you comply with all applicable law, including tax
• Your event description, pricing and terms are accurate and not misleading
• You publish accurate contact details and a clear cancellation and refund policy, and you honour them
• You handle attendee data lawfully, as an independent Data Fiduciary under the Digital Personal Data Protection Act, 2023
• You are responsible for attendee support, complaints, cancellations, refunds, chargebacks and disputes for your event
• You will indemnify Velora against claims, losses, penalties and costs arising from your event, your content, your breach of these Terms, or your breach of law

Your use of the platform as an Organizer is additionally governed by the separate agreement between you and us, which prevails over these Terms where they conflict.

8. AI tools

Velora may use AI to assist with event suggestions, planning, messaging summaries and recommendations. These tools support human decisions, they do not replace them. We do not guarantee the accuracy or completeness of AI-generated output and we are not liable for decisions taken on the strength of it.

9. Intellectual property

The platform, its software, branding and design are ours and all rights are reserved. You may not copy, reverse-engineer, reproduce or exploit the platform or its contents without our prior written consent. Report claimed infringement to legal@hiddentalent.tech and we will act under applicable law.

10. Disclaimers and limitation of liability

The platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law we disclaim all implied warranties, and we do not warrant that the platform will be uninterrupted, timely, secure or error-free.

Where we are liable to you, our total aggregate liability for all claims connected with a transaction is limited to the greater of the fees we actually earned on that transaction, or one thousand rupees (INR 1,000). We are not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill or data.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and any right or remedy you have as a consumer under the Consumer Protection Act, 2019 that cannot be contracted out of. Where a limitation in these Terms is held unenforceable, it applies to the maximum extent the law does permit and the rest of these Terms stands.

11. Grievance redressal

Raise event complaints with the Organizer first, since the contract is theirs. For complaints about Velora itself, or where an Organizer is unreachable or unresponsive, contact our Grievance Officer:

• Grievance Officer: Mohit Jagetia
• Email: mohit@hiddentalent.tech
• Support: support@velora.events
• Post: Mohit Jagetia, Grievance Officer, Hidden Talent R&D Private Limited, Shastri Nagar, Bhilwara, Rajasthan 311001, India
• Phone: +91 99299 42881

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt, as the Consumer Protection (E-Commerce) Rules, 2020 require.

12. Suspension and termination

We may suspend or terminate an account, or restrict access to features, where a user breaches these Terms or the law, where there is fraud, security or payment risk, or where we are required to by law. Except where notice would be unlawful or would defeat the purpose, we will tell you the reason and give you a route to appeal through section 11.

You may delete your account at any time. Some data is retained as described in our Privacy Policy. Termination does not affect refunds or obligations already owed to you by an Organizer.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Bhilwara, Rajasthan have jurisdiction, save that nothing here removes your right as a consumer to approach a consumer forum having jurisdiction where you reside or work, under the Consumer Protection Act, 2019.

For users transacting with Dhaasu LLC in the United States, the laws of the State of Delaware apply to that transaction.

14. Changes to these Terms

We may update these Terms. Material changes will be notified in-app or by email before they take effect. Continuing to use the platform after that constitutes acceptance. The version and date at the top of this page identify the current text.

See also our Privacy Policy and our Cancellation and Refund Policy. For questions about these Terms, contact legal@hiddentalent.tech.